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Sharp Electronics Maintains Well-Performing Equipment Beyond the OEM's End of Support Date

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Sharp Electronics Maintains Well-Performing Equipment Beyond the OEM's End of Support Date

Posted by Arch Technology on Aug 29, 2019 6:25:04 PM

The Challenge

As an international company, Sharp Electronics Corporations relies on their networks to provide seamless communication and secure data storage. Workers within the company utilize the system to access customer data, review product details and provide support for the company's many products.

As a player in the competitive technology and electronics market, Sharp is always looking for ways to maintain existing network equipment while lowering costs.

Recently, the company learned that some of their network equipment had reached the end-of-support date issued by the OEM. While the hardware was still operational and served the business purposes well, Sharp Electronics Corporation could not risk business operations by relying on an unsupported network. 

The company felt stuck between two undesirable choices, either go without coverage or replace operational equipment simply to obtain network support. 

That's when Arch Technology Solutions stepped in.

The Solution

To begin, Arch Technology Solutions experts thoroughly reviewed Sharp's uptime needs and existing hardware.

With a comprehensive understanding of the client’s uptime needs and existing equipment, Arch Technology Solutions' experts helped Sharp's in-house team understand how their aging equipment could continue to meet service demands through independent service maintenance.

Independent support coverage through Arch Technology Solutions provides Sharp with Tier 1 through Tier 3 support and parts-replacement coverage for their existing equipment. This enabled the company to maintain existing, well-performing equipment beyond the OEM's end-of-support dates to reduce current and future equipment replacement costs. 

In addition to reducing equipment-replacement-driven maintenance costs, Arch Technology Solutions developed an independent maintenance support agreement that provided 100% coverage support at less than half the cost of the OEM support program.

The Results

As a result of their work with Arch Technology Solutions, the Sharp team has reduced overall maintenance costs by 55%.

Partnering with Arch Technology Solutions has allowed Sharp to eliminate costly equipment replacement and decrease maintenance costs without sacrificing support.

In addition to significant cost savings and better service, Sharp's agreement with Arch Technology Solutions provides peace of mind. With more than thirty years of experience and 300+ certified engineers, Sharp knows that every support call to Arch is addressed quickly and efficiently – and with a singular focus on the fastest resolution possible. 

Data Points

  • 55% reduction in maintenance costs
  • Parts replacement support for aging equipment
  • Superior support without forced equipment replacement

Topics: Service Level Agreements, OEM Support, IT Maintenance


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